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Equalities Mediation

Equalities Mediation Services

Equalities Mediation

Under the Equality Act 2010 nobody should be discriminated against because of disability, race, religion or belief, sexual orientation, gender (including gender reassignment), or age.

We provide a mediation service for anyone who feels they have been treated unfairly because of disability, race, religion or belief, sexual orientation, gender (including gender reassignment), or age. Our mediation service is also for employment, facilities, services or education providers that have received a complaint about an alleged case of discrimination.

We are happy to accept referrals by members of the public, from Law Centres, Citizens Advice Bureau’s, charitable organisations, discrimination advice agencies, or anywhere where people go for advice if they have been discriminated against.

We are part of Restorative Bristol, established to  ‘promote and support all sectors, communities and the public to embrace a restorative culture where our response to dealing with initial conflict, wrong doing or harm, puts the wishes and needs of the person(s) harmed (victim) at the heart of any restorative approach, community resolution or restorative justice activity’. – https://restorativebristol.co.uk/

Different people want different outcomes from equalities mediation. The person making a complaint usually wants their future experience to be different and for their point of view to be understood. Employers, service providers, pre- and post-16 education providers often want a greater understanding of the issues arising from the complaint and to resolve matters without the need for legal involvement.

Many people are looking for a better awareness of equality issues or to improve workplace relations, whilst others are looking for an apology or a refund. Not everyone is seeking financial compensation, and many express hopes that this process will result in changes for people at large.

Resolution of the dispute does not have to be costly and a quick, amicable solution is beneficial to everyone concerned.

We are a family-run business working for people involved in conflict where there are allegations of discrimination. We will listen to your problems before we charge you to see if we can really help you. We offer the most competitive prices in Bristol. We will endeavour to keep your costs down at what can be a very difficult time.

Testimonial from a wheelchair user who has attended mediation on a number of occasions because she was not able to gain access to various shops near to where she lives:

‘Frances Place is head and shoulders above any mediators I have met in my time, and I have met quite a few. She leaves no stone unturned, does extensive research into every case she handles before; during and after . . .  she always goes the extra mile. Frances is nothing but professional while at the same time sympathetic, and always remains impartial.

In my opinion, Frances is the best, and would always be my first choice’

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