Mediation in the workplace has been around for over 30 years. It is now recommended in employment law, and is increasingly popular with employers who recognise that it is more important to help their employees work out their own solutions to their difficulties rather than to impose solutions.
Workplace mediation is a process where a neutral mediator assists with parties in conflict to communicate effectively with each other, usually via a process of separate and then joint meetings. Mediation in the workplace should always be confidential, informal and voluntary. As well helping to improve future workplace relationships and environments for those involved in the mediation, it can also improve things for other members of staff who may have been affected by conflict at work.
Why Might you Need Workplace Mediation
Mediators can be called on when an organisation is going through change or restructuring, if there are behaviour and conduct issues with a particular member of staff or personality clashes between employees. Calling in a Mediator should not be seen as failure by management. In fact by dealing with issues early, you are preventing disagreements and bad feeling building up to the point where an entire workforce loses morale, or employees leave or are sacked.
Conflict in the workplace between staff is one of the most common causes of high staff turnover. Some of the costs of high employee turnover include:
Cost of advertising, recruitment and training
Interruptions to flow of work
Higher levels of stress related to absence
Low morale resulting in low productivity and customer service
Damage to organisation’s to local reputation
When a situation does arise in which members of your team do clash, argue or come up against some form of disagreement, your first goal should be to resolve the issue with the minimum of disruption. Workplace mediation aims to restore and repair relationships between employees. By dealing with problems in a timely manner, employers can avoid costly tribunals or untimely resignations of key staff members.
Some organisations have the capability and resources to be able to conduct a mediation session internally. But for most businesses this is not an option, here at Progressive Mediation we are experienced in civil mediation and can offer a complete workplace mediation service for your business.
Benefits of outsourcing your workplace mediation include:
Unbiased and experienced mediator who can see the conflict with fresh eyes
Safe and controlled environment with no distractions
Well-structured private 1-2-1 and face-to-face meetings
Full written report of results of mediation detailing any actions and resolutions
No matter what disagreements or conflicts exist in your business if you are considering mediation as a solution then you can contact the team here at Progressive Mediation on 0117 924 3880 to find out more about how we can help you.